Do I get a refund if my domain is not registered?

If your order could not be completed, the payment linked to your order will be refunded, excluding any setup fees, which are non-refundable. For payments made via PayPal, the refund will be credited to your Moreweb prepaid account, which can be used for future orders (e.g., registration, renewal, transfer, etc.).

To request a refund to the original payment method, please follow these steps:

1. Log in to your Moreweb account.
2. Under BILLING & PAYMENT (Left Side Menu), click on REFUNDS.
3. Click on the REQUEST A REFUND button.
4. Select the refund type (Complete or Partial). For partial refunds, enter the amount to be refunded.
5. Click SUBMIT to confirm the refund request.