Someone used my card without my authorisation on your platform

We acknowledge receipt of your complaint regarding a fraudulent payment made on the Moreweb platform.

First and foremost, we sincerely apologise for any inconvenience this misuse of your credit card may have caused. Unfortunately, this matter is entirely beyond Moreweb's control.

As you might expect, Moreweb relies on an external provider to secure, validate, and process all transactions made by our customers. According to your complaint, it appears that someone has successfully bypassed our payment provider's security measures.

To recover the amount unlawfully charged to your account, we recommend contacting your bank or credit card provider to report the transaction as fraudulent. This will initiate an investigation by your bank, during which they will verify the details of your claim and arrange for a refund if the transaction is confirmed to be fraudulent.

While we regret that we cannot assist you further, we hope this guidance is helpful. Please feel free to reach out to us if you need any additional information or support.