The billing information on the invoice is wrong, what can I do?

All our invoices are generated using the invoice profile information selected during your order. If you need a different billing address on your invoice, you must create a new invoice profile. Please follow the steps below to update your account information:

1. Log in to your Moreweb account and go to PROFILES (Left Side Menu), then click on INVOICE PROFILES.
2. Click on NEW PROFILE.
3. Complete the invoice profile form and click SAVE.

Once you have created or updated your invoice profile, send your request through your Moreweb account. Include the invoice profile name and the invoice number that needs reissuing.

IMPORTANT: Attach the GST registration certificate to your request. Without this certificate, we cannot reissue the invoice(s).

Note: A fee of 30 NZD (excluding GST) applies for each invoice reissue.